An Account Manager is the primary point of contact for customers and they find opportunities to increase sales and implement cost-saving measures for their company.
- Operating as the lead point of contact for any and all matters specific to your accounts - Building and maintaining strong, long-lasting customer relationships - Overseeing customer account management, including negotiating contracts and agreements to maximize profit
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role - Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level - Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) - Experience delivering client-focused solutions to customer needs - Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail - Excellent listening, negotiation and presentation abilities - Strong verbal and written communication skills - BA/BS degree in Business Administration, Sales or relevant field
Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. Account Managers also answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position may require occasional travel.